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Leidos
IT Problem Manager
Join Leidos as an IT Problem Manager in Camp Springs, MD. Leverage ServiceNow skills to enhance ITSM, optimize workflows, and drive solutions. Benefits include PTO, health insurance, and flexible work arrangements.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 20, 2025
Leidos is hiring a customer-oriented IT Problem Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD, Joint Base Anacostia-Bolling, DC, and the Pentagon.
Requirements
- Must have a full DoD Secret Clearance prior to start.
- Must have a Bachelor's and 12 years experience. Additional years experience accepted in lieu of degree.
- Experience in IT Service Management (ITSM) – Prior experience in problem management, incident management, or IT operations.
- Analytical & Troubleshooting Skills – Ability to conduct root cause analysis and implement long-term solutions.
- Technical Proficiency – Familiarity with IT infrastructure, networking, and enterprise systems.
- Process Improvement Expertise – Experience in optimizing IT workflows and reducing recurring issues.
- Use of ITSM Tools – Proficiency in platforms like ServiceNow, BMC Remedy Jira, or other problem management systems.
- Must have a SEC+
Benefits
- Paid time off
- Health insurance
- Retirement plan
- Stock options
- On-site fitness center
- Free parking
- Flexible work arrangements
Requirements Summary
12+ years of experience, IT Service Management experience, analytical and troubleshooting skills, technical proficiency, process improvement expertise, ITSM tool proficiency, and SEC+ certification
Apply now
Camp Springs
|
Maryland
United States
Expert/Leadership
In-Person
Full Time
112450-203275 USD/year
