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Ensono
IT Process Analyst
Join Ensono as an IT Process Analyst in Bengaluru. Leverage ServiceNow to enhance IT service management, oversee change workflows, and drive collaboration. ITIL certification required.
Consulting
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 11, 2025
Ensono is seeking an IT Process Analyst to support and improve IT service management processes. The role involves evaluating requests for change, overseeing change workflows, facilitating collaboration, and delivering training. The company specializes in digital transformation consulting and managed services.
Requirements
- Perform comprehensive evaluations of Requests for Change (RFCs).
- Oversee change workflows using ServiceNow.
- Facilitate collaboration between technical and business teams.
- Lead and participate in CAB meetings and conduct PIRs.
- Deliver process-related training.
- Utilize dashboard tools to track performance indicators.
- Maintain and update process documentation.
- Support internal audits.
- Recommend best practices to enhance change success.
Requirements Summary
Bachelor's degree and 4-6 years of IT experience. ITIL 4/V3 certification and proficiency in ServiceNow are required. Strong analytical skills and experience in stakeholder communication are needed
