IT Process Analyst

The IT Process Analyst will support Connectivity IT Portfolio and Operations in their mission to achieve secure, agile and reliable operations through operating and embedding the standard IT operational processes and documentation. The role involves reviewing and coordinating improvement to existing processes, preparing standard process & support documentation, and supporting the development of new processes.

Requirements

• Has a significant years of IT experience with knowledge of Connectivity processes, landscape and environment
• Practical knowledge of various modules in ServiceNow particularly in request and catalogue management
• Experience in reviewing, refining, documenting, improving and analysing ITIL and operational processes
• Experience in process value stream mapping
• ITIL v4 certification
• Skills in Excel spreadsheet and Visio process documentation
• Knowledge of Continuous Improvement methods and processes
• Self-starter with good business analysis and problem-solving skills
• Ability to operate in a global, virtual cross-cultural organization, working in different time zones
• Ability to handle concurrent tasks with appropriate priority

Benefits

• Competitive starting salary and annual performance related salary increase
• Flexible working hours, and the possibility of remote/mobile working
• Paid parental leave, including for non-birthing parents
• Access to a wide range of training and development programmes
• Diverse career opportunities in national and international teams
• A values-led culture that encourages you to be the best version of yourself
• An organisation working to become one of the most diverse and inclusive in the world