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Ensono
IT Process Analyst
Join Ensono as an IT Process Analyst in Bengaluru. Leverage ServiceNow for change management, KPI tracking, and process improvements. ITIL certification required.
Consulting
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 11, 2025
Ensono is seeking an IT Process Analyst to support and improve IT service management processes. The role focuses on ensuring effective change enablement, fostering collaboration, and driving process enhancements through the use of industry tools and frameworks. The IT Process Analyst will track key performance indicators and contribute to process improvements while maintaining compliance and facilitating stakeholder collaboration.
Requirements
- Perform comprehensive evaluations of Requests for Change (RFCs).
- Oversee change workflows using ServiceNow.
- Facilitate collaboration between technical and business teams.
- Lead and participate in Change Advisory Board (CAB) meetings.
- Deliver process-related training.
- Utilize dashboard tools such as ServiceNow or Power BI.
- Maintain and update knowledge articles within the organization’s document management systems.
Requirements Summary
Bachelor's degree & 4-6 yrs experience. ITIL 4/V3 certification required. ServiceNow proficiency & KPI tracking skills are a must
