IT Product Support Lead (IPSL) - North America

Corteva Agriscience is seeking an IT Product Support Lead (IPSL) to manage application support within the Business Technology Solutions (BTS) area. The IPSL will ensure high-quality support for BTS products, collaborate with Service Providers, and actively contribute to product development. The role involves strategic partnerships, operational excellence, and customer-focused support.

Requirements

• A Bachelor’s or Master’s degree in computer science, Information Technology, Business Administration, or a related field.
• At least 8 years of experience in IT application support and managed services.
• Strong understanding of application support processes and good overview of technology .net, java, service management tool (ServiceNow).
• Proficiency in creating professional, visually appealing PowerPoint presentations.
• Excellent communication skills to explain complex concepts to both technical and non-technical audiences.
• Proven leadership experience with a track record of achieving operational excellence.
• Strong customer focus and a service-oriented mindset.

Benefits

• Health benefits
• Paid time off
• Well-being pay
• Paid holidays
• Parental leave
• Retirement savings plan
• Tuition reimbursement program