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DXC Technology
IT Production Support
DXC Technology seeks IT Production Support Analysts in Selangor. 2-6 years ITSM experience, ITIL certified preferred. ServiceNow/Remedy ticketing, incident management, SQL, MQ/FTP expertise required. Bachelor's IT/Engineering degree. Competitive benefits included.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 6, 2025
DXC Technology is seeking IT Production Support Analysts to join a growing operations team supporting critical business applications across multiple domains. The role involves managing production stability, incident resolution, and continuous improvement while collaborating closely with business support, infrastructure, and IT service teams across global locations.
Requirements
- 2-6 years of experience in IT Service Management
- Bachelor's or Master's degree in Information Technology, Engineering, or Finance/Banking
- ITIL certification is an advantage
- Strong IT foundation (application development or infrastructure)
- Understanding or hands-on experience with data feeding tools such as MQ and FTPs
- Knowledge of SQL (preferably Oracle); able to execute standard queries (SELECT, UPDATE)
- Familiarity with incident and problem management processes, ideally within a regulated industry
- Experience using IT ticketing systems such as Remedy, ServiceNow, or JIRA, including reporting and analysis
Benefits
- Life insurance
- Flexible work hours
- Employee wellness programs
- Retirement savings plan
- Paid time off
- Employee recognition and reward programs
Requirements Summary
2-6 years of experience in IT Service Management, Bachelor's or Master's degree in Information Technology, Engineering, or Finance/Banking, ITIL certification is an advantage
