IT Service Connect Officer

Casual IT Service Connect Officer position available in Melbourne, providing IT-based advice and resolving IT enquiries with a high level of customer service skills.

Requirements

• Demonstrated customer service experience delivering professional IT centric support services specific to the skilled resolver group.
• Strong customer centric mindset.
• Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice.
• Demonstrated ability to build and maintain partnerships and relationships in a collaborative manner with key internal clients and external stakeholders to support the University’s business objectives.
• Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered.
• Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels.
• Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines.
• Strong problem solving, interpersonal and analytical skills, written and verbal communication across multiple mediums (i.e telephone, ticketing tools, web chat etc).
• Demonstrated ability in the use of a range of computer applications (Windows) and the ability to quickly learn new technologies.
• Desirable but not essential – Experience with ServiceNow, Genesis, Workday and/or ADP Payroll.

Benefits

• Casual Professional HEW 6 + 11.5% Superannuation