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Big Fish Games
IT Service Delivery Manager
Join Big Fish Games in London as an IT Service Delivery Manager. Leverage ServiceNow skills to manage IT services for EMEA West. ITIL V4 required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 27, 2025
This role is responsible for managing the delivery of IT services to support the global business, specifically the EMEA West region. The Service Delivery Manager will provide operational link between EMEA West and the Aristocrat Global IT teams across the world.
Requirements
- Experience in ITSM Platforms (preferably ServiceNow)
- Strong Technical Skills (incl. Microsoft Endpoint & Azure, Office 365, Active Directory, SCCM/MECM, Intune)
- Extensive vendor management experience
- ITIL V4 certification (Foundations or greater)
- 5+ years in a similar role within a large multi-national or global organizations
Benefits
- Robust benefits package
- Global career opportunities
Requirements Summary
5+ years in a similar role, ITIL V4 certification, and experience in ITSM Platforms
