.svg)
CERN
IT Service Delivery Manager (IT-RM-2025-259-LD)
IT Service Delivery Manager at CERN (Geneva). Lead IT service improvements using ServiceNow ITSM platform. Requires Master's, ITIL cert, Service Delivery experience. Competitive tax-free salary, 30 days leave, comprehensive benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 10, 2025
Are you an experienced Service Delivery Manager interested in delivering continuous improvement of IT services used by CERN scientists, engineers and administrative personnel? Then join our team to contribute to one of the most incredible scientific experiments, hosted at the world’s largest particle physics laboratory.
Requirements
- Master's degree or equivalent relevant experience in the field of Computer Science or a related field.
- ITIL Certification or equivalent.
- Experience in Service Delivery Management, preferably in the field of IT.
- Experience with ServiceNow or similar ITSM platforms.
Benefits
- Competitive salary (tax free), increasing in line with your years of relevant experience.
- 30 days of paid leave per year plus 2 weeks annual closure.
- Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
- Family, child and infant monthly allowances depending on your individual circumstances.
- Relocation package (installation grant, removal, travel expenses) depending on your individual circumstances.
- Possibility to extend your contract up to 8 years + eligibility for indefinite contract tenure.
Requirements Summary
Master's degree or equivalent experience in Computer Science or related field, ITIL Certification, experience in Service Delivery Management, and experience with ServiceNow or similar ITSM platforms
