IT Support Analyst (m/f/d)

We are looking for a service-oriented and technically skilled professional who supports our on-site users and brings strong advisory and support capabilities. Hybrid work arrangements are possible upon agreement.

Requirements

• Provide first- and second-level support for hardware and software, laptops, networks, and mobile devices
• Analyze and resolve technical issues; escalate complex cases as needed
• Ensure SLA compliance and fully document all activities in ServiceNow
• Support software rollouts as well as onboarding/offboarding processes
• Maintain and update IT asset data
• Set up, support, and troubleshoot audio/video solutions for meetings, events, and leadership teams
• Collaborate closely with global IT teams and local stakeholders
• Continuously optimize workflows and processes

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)