IT Service Delivery officer

This IT Service Delivery Officer position at the Reko Diq Mine Site in Balochistan, Pakistan, is a full-time role focused on delivering high-quality IT services. The role requires a strong understanding of IT service delivery frameworks and experience managing incidents and service requests within a corporate or service provider environment. The company prioritizes efficient delivery, collaboration, and continuous improvement.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Relevant IT certifications (e.g., ITIL, ServiceNow) are a plus.
• 3-5 years of experience in IT service delivery or IT service management.
• Strong knowledge of IT service delivery frameworks (e.g., ITIL).
• Experience with incident, problem, and change management processes.
• Proficiency in service management tools and platforms (e.g., ServiceNow, Remedy).
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Analytical mindset with attention to detail.
• Strong organizational and time-management skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.