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Inbox Business Technologies
Service Delivery Manager
Join Inbox Business Technologies as a Service Delivery Manager in Islamabad. Leverage ServiceNow skills to manage IT service delivery, ensuring SLAs are met. ITIL certified required. Benefits include 401k matching and visa sponsorship.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 7, 2025
Inbox Business Technologies is seeking a dedicated and experienced Service Delivery Manager to ensure effective delivery of IT services to our clients. The Service Delivery Manager will be responsible for managing the service delivery process, ensuring that all services meet the agreed-upon service level agreements (SLAs) and customer expectations.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification (v3 or v4) is mandatory; higher-level ITIL certifications will be an advantage.
- 6–10 years of experience in IT Service Management, including 3+ years in a leadership or managerial role.
- Strong understanding of ITSM tools and reporting (e.g., ServiceNow, BMC Remedy, etc.).
- Excellent verbal and written communication skills.
- Strong interpersonal and stakeholder management abilities.
- Proven ability to lead and motivate support teams in a fast-paced environment.
- Pleasing personality, approachable demeanor, and professional attitude.
- Experience in managing vendors and external service providers.
Benefits
- 401k Matching
- Retirement Plan
- Visa Sponsorship
Requirements Summary
6-10 years of IT Service Management experience, including 3+ years in a leadership role, and a Bachelor's degree in Computer Science or a related field
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