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Talking Rain Beverage Company®
IT Service Delivery & Support Manager
IT Service Delivery & Support Manager at Talking Rain Beverage Company, Washington. Lead IT strategy, manage ITSM processes, resolve complex issues. 5-8 yrs exp, Bachelor's, ITIL preferred. Competitive benefits.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 25, 2025
We are looking for an IT Service Delivery & Support Manager to lead our Technology team and shape the way our Rain Makers experience technology every day. As a senior-level escalation support, you will ensure complex issues are resolved quickly and effectively. You will also lead IT strategy and service improvement initiatives, manage the incident response program, and oversee IT Service Management processes and tools.
Requirements
- 5-8 years of IT service management and operations experience
- Bachelor's degree in IT Management, Business, Computer Science, Engineering, or equivalent professional experience
- ITIL Service Manager certification preferred
- Certifications such as A+, MCP, Six Sigma Green Belt, or TQM considered a plus
Benefits
- Three Weeks of Vacation
- FMLA qualifying Rain Makers receive six weeks of paid parental leave
- Flexibility Stipend
- 401k with Immediate Vesting
- Fitness Reimbursements
- Medical/Dental/Vision
- Vehicle Program
Requirements Summary
5-8 years of IT experience, Bachelor's degree, ITIL certification preferred
Apply now
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Washington
United States
Mid-Level
In-Person
Full Time
115000-152000 USD/year
