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InTalent Asia
IT Service Desk Administrator
IT Service Desk Administrator at InTalent Asia: 24/7 L1/L2 support, Microsoft 365, ServiceNow ITSM platform administration. ITIL, Azure, ServiceNow certs required. 4+ years enterprise IT support experience.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 11, 2025
Provide 24/7 first-line IT and communications support across the organization, deliver L1 & L2 support for Microsoft 365 services, and administer and support internal business applications.
Requirements
- Degree in Information Technology or secondary education with relevant technical certifications
- ITIL certification
- Microsoft 365 and Azure Administrator certifications
- Certifications in networking, Intune, Endpoint Manager, or ServiceNow (preferred)
- Minimum 4 years of experience in IT support within enterprise or hybrid cloud environments
- Experience with IT administration tasks
- Proficiency in ITSM platforms such as ServiceNow or JIRA
- Familiarity with automation tools and cybersecurity practices
- Understanding of cloud security, multi-factor authentication (MFA), and zero-trust architecture
- Excellent spoken and written English communication skills
- Advanced computer aptitude and technical troubleshooting ability
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Bachelor's degree in IT, 4 years of experience in IT support, ITIL certification, and Microsoft 365 and Azure Administrator certifications
