.svg)
The Scotts Miracle-Gro Company
IT Service Desk Agent
IT Service Desk Agent at Scotts Miracle-Gro, Mexico City. Provide technical support, manage incidents/requests using ServiceNow. HS/GED required, 1-2 yrs experience preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 23, 2025
We are looking for a IT Service Desk Agent I who will join our team. The role of the IT Service Desk Agent I plays a crucial role in providing frontline technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems as needed.
Requirements
- Technical Support
- Incident Management
- Service Request Management
- Knowledge Management
Benefits
- EEO Employer
- Dedicated to a culturally diverse, drug free workplace
- EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Requirements Summary
High School (HS) or General Equivalency Diploma (GED), 0 - 2 Years of experience prefered, 1 - 2 years experience in an IT Service Desk or related role
