IT service desk agent - 1st level

Our client is a global technology leader seeking a reliable and customer-focused IT Service Desk Agent to provide first-line technical support to internal users and external partners.

Requirements

• High school diploma or equivalent required; associate degree in IT or related field preferred.
• 1–2 years of experience in a help desk, service desk, or technical support role Certifications.
• CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals or equivalent.
• Familiarity with: Microsoft Windows OS (10/11), Microsoft 365 suite, Azure AD and Active Directory for account and password management, ITSM ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice), basic understanding of networking and endpoint troubleshooting.
• Strong written and verbal communication in English (German, Spanish, Portuguese and additional languages are a big plus).
• Customer-oriented with excellent interpersonal skills. Able to work independently and collaboratively under pressure on a global multicultural environment.

Benefits

• Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
• Medicover Spring White Package- from the first day of employment
• Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
• Live an active lifestyle – activate your AYCM pass