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MP Solutions Ltd.
IT service desk agent - 1st level
Join MP Solutions Ltd. in Budapest as an IT Service Desk Agent. Provide 1st level support using ServiceNow, with benefits like hybrid work and a supportive team.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 29, 2025
Our client is a global technology leader focused on driving energy innovation for a more sustainable world. We are looking for a reliable and customer-focused IT Service Desk Agent to provide first-line technical support to internal users and external partners.
Requirements
- High school diploma or equivalent required; associate degree in IT or related field preferred.
- 1–2 years of experience in a help desk, service desk, or technical support role
- CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals or equivalent
- Familiarity with Microsoft Windows OS (10/11), Microsoft 365 suite
- Azure AD and Active Directory for account and password management
- ITSM ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice)
- Basic understanding of networking and endpoint troubleshooting.
Benefits
- Young & supportive team - in a fast-growing international business environment
- Hybrid working
- Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
- Medicover Spring White Package- from the first day of employment
- Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
- Live an active lifestyle – activate your AYCM pass
Requirements Summary
High school diploma or equivalent, 1-2 years of experience in a help desk, technical support role, and certifications in CompTIA A+, ITIL Foundation, and Microsoft 365 Fundamentals
