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Albemarle Corporation
Regional IT Helpdesk Analyst
Join Albemarle as a Regional IT Helpdesk Analyst in Budapest. Support EMEA users, troubleshoot IT issues, and utilize ServiceNow. Competitive pay & benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 2, 2025
Albemarle is seeking a Regional IT Helpdesk Analyst to join their Budapest team, supporting a wide area of the EMEA region. This role is crucial for resolving user IT issues, troubleshooting systems and applications, and ensuring a seamless IT experience for Albemarle's employees. It involves both technical expertise and excellent customer service skills.
Requirements
- Assist in the IT team supporting the broader EMEA region (~1500 users).
- Serve as first point of contact for IT incidents and escalate as needed.
- Troubleshoot system and application problems.
- Security focused, deploy patches as required.
- Printer and MFD support.
- Basic PBX support.
- Be aware of IT best practices.
- Excellent communication and documentation skills.
- Windows Server/Workstation expertise.
- Virtualization technologies (VMWare) knowledge (advantageous).
- Experience with Microsoft or Azure platforms (advantageous).
- Familiarity with OT/PCS systems.
- Experience with Enterprise Software Systems (ServiceNow, Microsoft Teams)
Benefits
- Competitive compensation
- Comprehensive benefits package
Requirements Summary
Bachelor’s degree in IT with relevant certifications (Microsoft, Cisco, ITIL, CompTIA). 2+ years experience in IT support. Experience with Windows Server & Microsoft Office Suite
