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The Scotts Miracle-Gro Company
IT Service Desk Agent (630A-330P, Saturday-Wednesday)
Join Scotts Miracle-Gro in Mexico City as an IT Service Desk Agent. Provide technical support, troubleshoot issues, and utilize ServiceNow skills. CompTIA A+ preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 16, 2025
Scotts Miracle-Gro is looking for an IT Service Desk Agent I to provide frontline technical support to end-users, troubleshoot hardware and software issues, and escalate complex problems as needed.
Requirements
- High School (HS) or General Equivalency Diploma (GED)
- CompTIA A+ or greater, CompTIA Security+ or greater (desired)
- 0 - 2 Years of experience
- 1 - 2 years experience in an IT Service Desk or related role
- Basic troubleshooting skills
- Proficiency in utilizing ServiceNow or similar platform
- Effective collaboration skills
- Advanced in English for effective verbal and written communication
Requirements Summary
High School or equivalent, 0-2 years of experience, proficiency in ServiceNow or similar platform
