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Softtek
Support Engineer (Payment Applications)
Join Softtek as a Support Engineer in Mexico City, focusing on payment applications. Leverage ServiceNow for incident management and API integrations.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 15, 2025
This role focuses on providing technical support for payment applications, particularly those utilizing SWIFT systems. The position requires a strong understanding of API integrations, incident management, and ServiceNow as a service management tool. Experience troubleshooting financial transactions and collaborating with cross-functional teams is also expected.
Requirements
- Proven experience with payment processing applications and ability to explain their functionality.
- Strong knowledge of Microservices architecture and API integrations.
- Proficiency in Postman for API testing and troubleshooting.
- Familiarity with ITIL practices, especially Incident Management and Change Management.
- Hands-on experience with ServiceNow or similar service management tools.
- Understanding of SWIFT Payment systems and financial transaction flows.
- Ability to manage and resolve service tickets effectively.
- Ability to perform minor code fixes and provide maintenance support.
Requirements Summary
Requires payment processing expertise and solid understanding of API integrations. Strong ITIL and ServiceNow experience is needed. Fluency in English is essential
