.svg)
Softtek
Support Engineer (Payment Applications)
Join Softtek as a Support Engineer in Mexico City, focusing on payment applications. Leverage ServiceNow skills, troubleshoot incidents, and enhance financial systems.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 10, 2025
This position seeks a Support Engineer to provide technical support and maintenance for financial applications. The role involves troubleshooting incidents, collaborating with teams, resolving service tickets effectively, and performing code fixes. Strong knowledge of Microservices architecture and API integrations is required.
Requirements
- Proven experience with payment processing applications
- Strong knowledge of Microservices architecture and API integrations
- Proficiency in Postman for API testing and troubleshooting
- Familiarity with ITIL practices, especially Incident Management and Change Management
- Hands-on experience with ServiceNow (SNOW) or similar service management tools
- Understanding of Payment systems and financial transaction flows
Requirements Summary
Experience with payment apps & Microservices. ServiceNow proficiency & ITIL knowledge. Understanding of financial systems
