IT Service Desk Agent (630A-330P, Saturday-Wednesday)

Scotts Miracle-Gro is looking for an IT Service Desk Agent I to provide frontline technical support to end-users, troubleshoot hardware and software issues, and escalate complex problems as needed.

Requirements

• High School (HS) or General Equivalency Diploma (GED)
• CompTIA A+ or greater, CompTIA Security+ or greater (desired)
• 0 - 2 Years of experience
• 1 - 2 years experience in an IT Service Desk or related role
• Basic troubleshooting skills
• Proficiency in utilizing ServiceNow or similar platform
• Effective collaboration skills
• Advanced in English for effective verbal and written communication