IT Service Desk Agent (French-speaking) - On-site FI01

As an IT Service Desk Agent, you will provide 1st level support to client workers, handle IT requests, and perform root cause analysis and troubleshooting. You will also be responsible for monitoring IT requests and issues in the client's ITSM service management system.

Requirements

• Proficient or bilingual level of French and advanced English
• Experience in 1st - or 2nd level IT support, ideally in larger environments
• Good IT knowledge, especially of Windows 10, Office 365 and MS Teams
• Analytical approach to complex issues
• Experience in ITSM ticket systems (ideally in ServiceNow)
• Knowledge of processes according to ITIL V4

Benefits

• Full paid training on the company and the project
• Career development programs and specialized courses
• Salary 19 600 euros gross/year + up to 2 400 euros gross/year in bonus
• Great office location in Barcelona
• Full time 39 hours/week permanent contract: Monday to Friday from 8:00 to 17:00