IT Service Desk Analyst

We're looking for an IT Service Desk Analyst to join our growing team at Bauer Media. The role involves delivering outstanding IT support with a strong team spirit and a can-do attitude.

Requirements

• Experience in a service desk or IT support role
• Hands-on knowledge of Windows, Exchange, Azure, and Active Directory
• Experience working with ticketing systems (e.g. ServiceNow)
• Great communication and customer service skills plus strong attention to detail
• Team player mindset and a desire to go above and beyond
• A flexible, solutions-focused attitude – no ‘that’s not my job’ thinking

Benefits

• 25 days holiday, bank holidays & 2 volunteer days
• Access to our internal training provider – Bauer Academy
• Enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay
• Opportunity for flexible working