IT Services & Project Delivery Support

We are seeking a proactive and structured IT Services & Project Delivery Support professional to strengthen our IT operations and lead the delivery of key IT projects across Infrastructure, Applications, Cybersecurity, and Service Management.

Requirements

• ITIL v4 Foundation certification (Intermediate or Managing Professional preferred)
• Experience improving or coordinating service processes in partnership with Service Desk
• Proven experience in IT project management, with end-to-end ownership of technical project delivery
• Familiarity with project frameworks (Agile/Scrum, PRINCE2, PMBOK)
• Proven experience designing and running ITIL-based processes
• Process-oriented and structured; capable of documenting and standardizing workflows
• Strong communication skills with the ability to bridge technical and non-technical audiences
• Analytical mindset with experience creating dashboards and process metrics
• Self-starter with the ability to work independently while coordinating with diverse IT teams
• Experience with SharePoint or other internal content management systems
• Experience using ServiceNow

Benefits

• £60,000 - £70,000 per year
• Company benefits