IT Service Desk Engineer

IT Service Desk Engineer position available at an international manufacturing company in Hammarsdale, South Africa. The role involves delivering first-line technical support to users, resolving IT-related issues, and maintaining business continuity.

Requirements

• Bachelor's Degree in Information Technology or equivalent
• At least 3 years of experience in IT related position
• Strong hardware and software support background
• Experience with print and file servers
• Experience in inventory and asset management
• Experience with meeting/collaboration room equipment and software
• Experience with ticketing systems (e.g., ServiceNow, Jira, etc.)
• Strong verbal and written communication skills with a focus on customer service
• Proactive and eager to continuously learn
• OS configuration (Windows platform)
• Microsoft client-side software (Windows 10/11, Microsoft 365 apps, Microsoft Teams)
• Hardware installation and upgrades
• Software installations and upgrades
• iPhone and/or Android experience
• Cyber end-point protection
• Work experience assisting users with IT issues

Benefits

• Fixed Term Contract
• Competitive salary
• Opportunities for career growth and development
• Diverse and inclusive workplace