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AdeptSource
IT Service Desk Manager (FTE)
IT Service Desk Manager at AdeptSource (Redwood City, CA). Lead service desk team, manage ServiceNow incidents/ITIL processes. 7+ yrs exp, 3+ mgmt, ITIL cert required. Competitive salary, bonus, equity.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 15, 2023
The IT Service Desk Manager oversees the Service Desk staff and ensures end users receive proper assistance. The role involves managing procedures, prioritizing and resolving incidents, and planning service desk functions according to best practices like ITIL.
Requirements
- 7 years of experience and 3 years of Management experience
- Extensive application support experience with various modules of ServiceNow & Office 365
- Extensive knowledge of computer hardware, including PCs and Macs.
- Working knowledge of a range of diagnostic utilities and remote tools.
- Experience with desktop and server operating systems, including latest Windows and Mac OS.
- Familiarity with the advanced principles of ITIL. ITIL certification preferred
- Proven track record of developing and providing SLAs and Service Desk deliverables.
- Demonstrated progressive experience in the management of a technical support team.
- Experience leading a Service desk team is mandatory.
Benefits
- Competitive salary
- Bonus
- Equity
Requirements Summary
7+ years of experience, 3+ years of management experience, and ITIL certification required
