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Dexcom
IT Service Desk Specialist 2
Join Dexcom as an IT Service Desk Specialist 2 in Cebu. Leverage ServiceNow for IT support, troubleshooting, and customer service. ITIL v4 preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 12, 2025
Dexcom Corporation is a global leader in continuous glucose monitoring (CGM) technology. They are seeking an IT Service Desk Specialist to support their growing sales team. This role involves troubleshooting, remote assistance, IT support, and documentation. They emphasize a customer-focused approach and a commitment to high-quality support, while potentially supporting internal and external clients.
Requirements
- Strong interest in evolving IT technology and agility in learning new products.
- Ability to deliver great customer experiences in any environment.
- Good work attitude, adaptability, and multi-tasking skills.
- Experience with Ticketing tools like ServiceNow.
- Knowledge of IT for Windows OS and macOS machines.
- Knowledge of Active Directory Management.
- ITIL v4 or CSDA certification - either a plus.
- High School diploma/certificate or equivalent.
Benefits
- Growth opportunities
- Access to career development programs
- Comprehensive benefits program
- Travel
Requirements Summary
High school diploma/certificate or equivalent. IT support experience. 2-4 years experience in related field. Good English & communication skills
