IT Service Desk Specialist

We are looking for a skilled IT Service Desk Specialist to provide technical support to US-based clients, including 2026 projects. This is a contract position, offering full-time, remote work, and potential for long-term engagements. The role requires strong troubleshooting skills, issue management, and a customer-focused approach.

Requirements

• Providing L1–L2 technical support to end-users remotely
• Diagnosing and troubleshooting hardware, software, and connectivity issues
• Managing tickets via ITSM tools (e.g., ServiceNow, Jira, Zendesk)
• Installing, configuring, and maintaining Windows and Office 365 environments
• Escalating incidents appropriately and following up until resolution
• Clear English communication and customer service mindset
• Active Directory (user management, password resets, permissions)
• Remote support tools (RDP, AnyDesk, TeamViewer)
• VPN, network, and printer troubleshooting
• Device imaging and endpoint configuration
• Documentation and knowledge base updates
• Bonus points for: CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop, macOS/mobile device experience, Intune, MDM, or ticket automation experience, 24×7 environments

Benefits

• 100% remote
• People-first culture
• Excellent compensation in US Dollars
• Hardware setup for working from home
• Work with global teams
• Training allowances
• Personal time off
• Work with global teams and prominent brands
• Work with global teams and prominent brands