IT Service Desk Specialist (Remote - Latam)

This fully remote IT Service Desk Specialist position in Latin America focuses on supporting end-users and ensuring seamless IT operations for remote teams. The role involves troubleshooting hardware, software, and network issues, managing tickets, and providing high-quality support through ITSM tools. Collaboration with IT teams and global colleagues is key to maintaining smooth operations.

Requirements

• Proven experience providing IT service desk or technical support in a remote environment.
• Strong troubleshooting skills for hardware, software, and network-related issues.
• Proficiency with Windows environments, Office 365, and Active Directory administration.
• Familiarity with ITSM tools such as ServiceNow, Jira, or Zendesk.
• Clear English communication skills and strong customer service mindset.
• Ability to manage multiple tasks, follow procedures, and work independently.

Benefits

• Hardware and tools provided for an efficient home office setup.
• Work with global teams and prominent brands.
• Training allowances to support continuous professional development.
• Flexible personal time off (PTO) for vacation, study, or personal needs.
• Collaborative, people-first culture fostering growth and engagement.