IT Service Desk Specialist (Remote - Latam)

This IT Service Desk Specialist role is a remote position in Latin America, focusing on hardware, software, and network support for remote teams. The role involves troubleshooting, ticket management, and high-quality customer service within a fast-paced, people-focused environment. Collaboration with IT teams and global colleagues is key to maintaining smooth operations.

Requirements

• Proven experience providing IT service desk or technical support in a remote environment
• Strong troubleshooting skills for hardware, software, and network-related issues
• Proficiency with Windows environments, Office 365, and Active Directory administration
• Familiarity with ITSM tools such as ServiceNow, Jira, or Zendesk
• Clear English communication skills and strong customer service mindset
• Ability to manage multiple tasks, follow procedures, and work independently

Benefits

• Fully remote
• Contractor-based position
• Excellent compensation in USD
• Hardware and tools provided
• Work with global teams
• Training allowances
• Flexible personal time off
• Collaborative culture