IT Service Desk Support Engineer

The IT Service Desk Support Engineer will enhance Service Desk efficiency through automation and process improvements. Responsibilities include evaluating current processes, deploying automated solutions, managing onboarding of new support processes, and acting as a ServiceNow power-user, capable of creating and maintaining Service Catalog items.

Requirements

• Bachelor's degree in computer science, management information systems (MIS), business, or a related field, or equivalent work experience.
• 5+ years of experience in IT.
• 4+ years of experience in Service Desk and/or IT support.
• 1+ years of experience in ITIL/ITSM process improvement implementation.
• Exceptional communication skills and the ability to work independently and collaboratively with various teams.
• Strong analytical and problem-solving skills is required.
• Experience as a power-user/admin/developer in ServiceNow.
• Project management experience desirable.
• Certifications in ITIL Foundations, ServiceNow, Lean Six Sigma certifications are a plus.