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Zopa
IT Service Desk Support Engineer
IT Service Desk Support Engineer at Zopa, Manchester. Provide multi-platform support, resolve issues, manage incidents using ServiceNow/ITIL practices. Requires IT support experience, Windows/Mac expertise, Microsoft 365, Intune knowledge. PTO, 401k, visa sponsorship.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 21, 2025
We are looking for an IT Service Desk Support Engineer to join our tight-knit, high-impact team at Zopa. The successful candidate will provide brilliant, friendly, and efficient IT support to Zopians, troubleshoot and resolve issues across Windows, macOS, and mobile devices, and contribute to team initiatives that improve productivity and user experience.
Requirements
- Experience providing IT support in a corporate or service desk environment
- Customer-first communication
- Comfortable with prioritising issues based on their impact and urgency
- Confidence supporting both Windows and Mac users
- Familiarity with tools such as Microsoft 365, Intune, Okta, Zoom, Jamf, Jira, and Confluence
- Understanding of ITIL-aligned practices (Incident, Change, Problem) and tools such as Jira, ServiceNow, or Halo
- Strong communication and customer service skills
- Awareness of cybersecurity principles, remote support techniques, and endpoint management
- A curious mindset, with an interest in process improvement, automation, and AI
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
Requirements Summary
Experience providing IT support, customer-first communication, and a curious mindset
