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Sysco
Service Desk Analyst - French Speaking
Service Desk Analyst (French-speaking) at Sysco, England. Level 1 IT support via ServiceNow ITSM. Requires Service Desk experience, ITIL knowledge, bilingual skills. Competitive salary, career growth, flexible work.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 27, 2025
We are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. This role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations.
Requirements
- Good experience in a Service Desk or similar IT support environment
- Experience using ServiceNow ITSM workflows
- Strong customer service, listening, and communication skills
- Bilingual - English and French (required)
- Detail-oriented with solid judgment and initiative
- Ability to troubleshoot and resolve technical issues independently
- Knowledge of Microsoft Office365 and standard network tools
- Ability to work remotely and as part of a team
- Familiarity with ITIL principles
Benefits
- Comprehensive training and development opportunities
- Opportunities for career growth and advancement
- Competitive salary and benefits package
- Flexible working arrangements and work-life balance
Requirements Summary
Good experience in Service Desk, strong customer service skills, and bilingual English/French
