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Zopa
IT Service Desk Support Engineer
IT Service Desk Support Engineer at Zopa, Manchester. Provide IT support, troubleshoot issues, manage incidents using ServiceNow/ITIL practices. Requires 1-5 years experience, Microsoft 365, Intune, Okta knowledge. Flexible work, development opportunities.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 21, 2025
Zopa is looking for an IT Service Desk Support Engineer to join their team in Manchester. The successful candidate will provide friendly and efficient IT support to Zopians, troubleshoot and resolve issues, and contribute to team initiatives that improve productivity and user experience.
Requirements
- Experience providing IT support in a corporate or service desk environment
- Customer-first communication
- Comfortable with prioritising issues based on their impact and urgency
- Confidence supporting both Windows and Mac users
- Familiarity with tools such as Microsoft 365, Intune, Okta, Zoom, Jamf, Jira, and Confluence
- Understanding of ITIL-aligned practices (Incident, Change, Problem) and tools such as Jira, ServiceNow, or Halo
- Strong communication and customer service skills
- Awareness of cybersecurity principles, remote support techniques, and endpoint management
- A curious mindset, with an interest in process improvement, automation, and AI
Benefits
- Competitive salary
- Flexible working hours
- Option to work from abroad for up to 120 days a year
- Regular development opportunities
- Collaborative and supportive team environment
- Modern and diverse tech environment
- Opportunities for career growth and development
- Good work-life balance
- Option to work from home
Requirements Summary
1-5 years of experience in IT support, customer-first communication, and familiarity with Microsoft 365, Intune, and Okta
