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Information Services Group Careers
IT Service Management
Join Information Services Group in Bangalore as an IT Service Management leader. Drive ITSM strategies using ServiceNow, manage teams, and enhance service delivery.
Consulting
Expert/Leadership
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 28, 2025
The IT Service Management position seeks a dynamic and creative individual to define and implement ITSM strategies, frameworks, and processes. This role focuses on efficient IT service delivery, business objectives, and operational efficiency, requiring strong leadership skills and the ability to drive transformation. The company emphasizes freedom, collaboration, and continuous learning.
Requirements
- Develop and execute strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework)
- Lead and manage a team of professionals
- Establish and monitor KPIs, metrics, and benchmarks
- Collaborate with IT leadership and stakeholders
- Drive the adoption and compliance of processes
- Lead the implementation and optimization of ITSM tool (e.g., ServiceNow)
- Provide strategic guidance to senior management
- Manage vendor relationships and SLAs
Benefits
- Comprehensive training and development opportunities
Requirements Summary
Bachelor’s degree or equivalent experience. 12+ years IT service management experience. Strong ITIL/COBIT expertise and ITSM tool proficiency. Leadership & communication skills required
