IT Service Management Business Process Analyst

The IT Service Management Business Process Analyst will be responsible for ensuring strong understanding of and adherence to IT Service Management/ITIL processes across EMIT. The role will work closely with stakeholders to expand the adoption of Incident, Change, Request, and Problem Management and achieve full value from ServiceNow capabilities.

Requirements

• B.S, BCA, BBA or any computer application related degrees or relevant
• 1 to 3 years of equivalent work experience in ITIL or ITSM'
• Familiarity with incident, change, and request usage
• Background in IT operations (FI or applications)
• Strong communication skills
• Strong MOC skills
• UX knowledge and experience

Benefits

• Competitive compensation
• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
• Retirement benefits
• Global networking & cross-functional opportunities
• Annual vacations & holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility