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ExxonMobil
IT Service Management Business Process Analyst
IT Service Management Business Analyst at ExxonMobil, Bengaluru. Optimize ServiceNow Incident, Change, Request & Problem Management. ITIL/ITSM expertise required. Competitive benefits & career growth.
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 2, 2025
The IT Service Management Business Process Analyst will be responsible for ensuring strong understanding of and adherence to IT Service Management/ITIL processes across EMIT. The role will work closely with stakeholders to expand the adoption of Incident, Change, Request, and Problem Management and achieve full value from ServiceNow capabilities.
Requirements
- B.S, BCA, BBA or any computer application related degrees or relevant
- 1 to 3 years of equivalent work experience in ITIL or ITSM'
- Familiarity with incident, change, and request usage
- Background in IT operations (FI or applications)
- Strong communication skills
- Strong MOC skills
- UX knowledge and experience
Benefits
- Competitive compensation
- Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
- Retirement benefits
- Global networking & cross-functional opportunities
- Annual vacations & holidays
- Day care assistance program
- Training and development program
- Tuition assistance program
- Workplace flexibility policy
- Relocation program
- Transportation facility
Requirements Summary
B.S degree, 1-3 years experience in ITIL/ITSM, background in IT operations, strong communication and MOC skills
