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Information Services Group Careers
IT Service Management
Join ISG in Bangalore as an IT Service Management Manager. Lead ITSM strategies using ServiceNow, drive innovation, and enhance team performance. ITIL certs required.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 28, 2025
ISG is seeking a strategic and experienced IT Service Management Manager to define and implement ITSM strategies, frameworks, and processes across the organization. This role requires strong leadership, technical expertise, and the ability to drive transformation and innovation. The company emphasizes a team-oriented environment with a focus on continuous improvement and employee development.
Requirements
- Develop and execute strategies, policies, and procedures aligned with industry best practices.
- Lead and manage a team of professionals including Ops Managers.
- Establish and monitor key performance indicators (KPIs).
- Collaborate with stakeholders and business units to understand service requirements.
- Drive the adoption and compliance of processes.
- Lead the implementation and optimization of ITSM tool (e.g., ServiceNow).
Requirements Summary
Bachelor's degree or Master's preferred. 8+ years ITSM experience. ITIL or higher-level certifications. Experience with ITSM tools and frameworks
