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Rotork
IT Service Management (ITSM) Analyst
Join Rotork as an ITSM Analyst in Bath, leveraging ServiceNow to enhance IT services. Requires ITIL knowledge and ITSM experience. Competitive benefits offered.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Knowledge Management
Software Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Software Asset Management
Job description
Posted on:
August 29, 2025
Rotork is seeking a motivated IT Service Management (ITSM) Analyst to drive excellence in IT services and enhance core ITSM processes. The role involves analyzing trends, coordinating changes, maintaining knowledge bases, and collaborating with cross-functional teams. Responsibilities include incident, problem, change, and software asset management. This position leverages powerful ITSM platforms like ServiceNow.
Requirements
- Proven experience in IT Service Management roles, preferably in a medium to large organisation.
- Good overall understanding of ITIL framework and ITSM best practices.
- Understanding of Software Asset Management tooling and processes.
- Good analytical and problem-solving skills.
- Experience working with and getting the very best out of third parties.
- Good documentation creation and reviewing skills
- Very organised with good planning and coordination skills
Requirements Summary
ITSM experience preferred. ITIL understanding. Strong analytical and problem-solving skills
Apply now
Bath
|
Bath and Northwest of England
United Kingdom
Entry Level
In-Person
Full Time
