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Johnson Controls - Internal
IT Service Management (Problem Manager)
Join Johnson Controls as an IT Service Management (Problem Manager) in San Pedro Garza Garcia. Leverage ServiceNow skills to manage IT problems, requiring ITIL V4 certification and 2+ years of experience.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 5, 2025
The IT Service Management (Problem Manager) will develop and manage the Problem Management process, identify causes of IT incidents, and coordinate problem investigations.
Requirements
- Preferred ITIL V4 Certification
- Experience with ServiceNow Problem Management module
- At least 2 years of experience in IT Problem Management and core ITSM/ITIL practices
- In-depth knowledge of ITIL Problem Management methodologies and best practices
- Experience in Release Management, Change Management, and Incident Management
- Excellent organizational and prioritization skills
- Strong interpersonal, analytical, and communication skills
- Ability to build and maintain effective relationships with customers and team members
- Highly motivated, detail-oriented, and capable of thriving in a fast-paced setting
- Strong analytical skills with the ability to identify trends and root causes
- Experience with Root Cause Analysis (RCA) and problem-solving methodologies
Requirements Summary
2+ years of experience in IT Problem Management and core ITSM/ITIL practices, preferred ITIL V4 Certification, experience with ServiceNow Problem Management module
Apply now
San Pedro Garza Garcia
|
Nuevo Leon
Mexico
Entry Level
In-Person
Full Time
