IT Service Management Prozess Manager:in

We, the IT department of the REWE Group Austria, develop with over 700 employees innovative IT products and services for all our company areas in Austria and abroad and set the tone for modern retail. We are looking for a IT Service Management Process Manager to manage IT Service Management processes and support the line organization in the application of processes and achieving process goals.

Requirements

• Completed economic or technical studies or comparable qualification with a focus on process management
• Several years of professional experience in process management or a comparable position
• Good understanding of ITSM processes and ITIL4 knowledge
• Basic knowledge of current IT technologies
• Practical experience in IT operations management, as well as previous experience with ServiceNow is an advantage
• Customer-centric thinking and acting
• Independent, result-oriented work style
• Address-oriented communication on technician and team leader level
• Willingness and ability to learn new things
• Willingness to cooperate across organizational and national boundaries
• Willingness to participate in the on-call duty (7x24)

Benefits

• Numerous training and development opportunities within the group
• Family-friendly corporate culture with flexible working hours and home office under consideration of your individual needs
• Extensive offer for health care, such as fitness courses, massages, etc.
• Employee discounts for shopping and travel
• Food allowance in the company's own canteens