IT Service Management Specialist

Acrisure is seeking a strategic and collaborative ITSM Specialist to lead the transformation of their IT service organization's self-service capabilities. The ideal candidate will have experience with ServiceNow Service Catalog and a strong foundation in IT service management. They will be responsible for evolving the current incident-focused model into a unified, customer-centric experience that integrates federated knowledge, AI-driven interfaces, and automation.

Requirements

• Ability to quickly respond to changes in business scenarios, projects, and resources, adapting positively and promptly.
• Ability to cut through ambiguity and remain flexible and calm in the face of uncertainty and stress.
• Excellence in decision-making, consensus building, and conflict management.
• Strong sense of urgency, ownership, and willingness to go above and beyond.
• Strong influencing and relationship management skills.
• Excellent technical writing ability
• Hands-on experience with ServiceNow Service Catalog
• Bachelor’s Degree with an Information Technology emphasis strongly preferred
• Significant experience within a complex IT environment

Benefits

• Comprehensive medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Fertility benefits
• Wellness resources
• Paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• Calm app subscription
• 401(k) plan with immediate vesting
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Commuter benefits
• Employee discount programs
• Paid maternity leave and paid paternity leave
• Legal plan options
• Pet insurance coverage