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Wrist
IT Service Management Specialist
Join Wrist in Manila as an IT Service Management Specialist. Leverage ServiceNow and ITIL skills to enhance IT processes. Competitive salary, health benefits, and growth opportunities await!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 26, 2025
Wrist is seeking an IT Service Management Specialist to improve and optimize their IT processes. The role involves process governance, product ownership, and continuous improvement, collaborating with various teams. The specialist will focus on delivering effective service delivery and supporting a functioning IT setup in a Manila office, reporting to the Head of Infrastructure and Operations in Denmark.
Requirements
- 5+ years of experience with IT processes
- Deep knowledge of IT Service Management (ITIL)
- Experience with ITSM products (ServiceNow, Jira Service Management, etc.)
- ITIL 4 certification (Foundation level preferred)
- Project management experience (PMP, Prince2)
- Knowledge of DevOps practices and tools
- Experience with IT service continuity planning
- Background in technology operations/support
- Strong collaboration skills
- Experience with Danish or European cultures
Benefits
- Competitive Salary
- Comprehensive Health Insurance
- Paid Time Off
- Professional Development Opportunities
Requirements Summary
5+ years of IT process mgmt experience, ITIL 4 knowledge, ITSM platform experience, and project management skills
