IT Service Management Specialist

Acrisure is seeking a strategic and collaborative ITSM Specialist to lead the transformation of its IT service organization's self-service capabilities. The role will involve evaluating, recommending, and developing AI interface solutions, overseeing automation initiatives, and promoting customer-centric design principles across all service workflows.

Requirements

• Ability to quickly respond to changes in business scenarios, projects, and resources, adapting positively and promptly.
• Ability to cut through ambiguity and remain flexible and calm in the face of uncertainty and stress.
• Excellence in decision-making, consensus building, and conflict management.
• Strong sense of urgency, ownership, and willingness to go above and beyond.
• Strong influencing and relationship management skills.
• Excellent technical writing ability
• Bachelor’s Degree with an Information Technology emphasis strongly preferred.
• Significant experience within a complex IT environment.
• Hands-on experience with ServiceNow Service Catalog.

Benefits

• Comprehensive medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Fertility benefits
• Wellness resources
• Paid sick time
• Generous paid time off
• Holidays
• Employee Assistance Program (EAP)
• Calm app subscription
• 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Commuter benefits
• Employee discount programs
• Paid maternity leave
• Paid paternity leave
• Legal plan options
• Pet insurance coverage