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ZOLL Medical Corporation
IT Service Management Specialist
Join ZOLL Medical as an IT Service Management Specialist. Leverage ServiceNow skills in incident, problem, and change management. Remote work & travel allowance!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 10, 2025
IT Service Management Specialist responsible for leading major incident calls, conducting problem management meetings, managing organizational change, driving process and policy adaptation, and ensuring processes are implemented, followed, and aligned with business needs.
Requirements
- Bachelor's Degree
- 5+ years of relevant work experience in Information Technology with at least three years of experience in a Service Management team
- Experience managing and utilizing ServiceNow
- 5+ years of relevant ITIL experience
- ITIL V3 certification
- Proven experience in Incident, Problem, and Change management
Benefits
- Remote work
- Travel allowance
Requirements Summary
Bachelor's degree, 5+ years of IT experience, ITIL V3 certification, experience with ServiceNow, and proven experience in Incident, Problem, and Change management
