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Wrist Ship Supply
IT Service Management Specialist
IT Service Management Specialist at Wrist Ship Supply, Manila. Lead ITSM process governance & product ownership using ServiceNow. Requires 5+ yrs experience, ITIL 4 certification, ServiceNow expertise.
Direct Hire
Mid-Level
ServiceNow Role Type:
Platform Owner
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 26, 2025
Wrist is looking for an IT Service Management Specialist to shape and improve its IT processes. The role will involve process governance, product ownership, and training employees. The ideal candidate has at least 5 years of experience with implementing and managing IT processes, deep knowledge of IT Service Management, and experience with ITSM products.
Requirements
- At least 5 years of experience with implementing and managing IT processes in a larger IT organization
- Deep knowledge of IT Service Management in theory (ITIL, etc.) and practice
- Experience with ITSM products
- ITIL 4 certification (minimum Foundation level)
- Experience with major ITSM platforms (ServiceNow, Jira Service Management, etc.)
- Project management experience or certification (PMP, Prince2)
- Knowledge of DevOps practices and tools
- Experience with IT service continuity planning
- Background in technology operations or support functions
- Contributed to process work, both in terms of agreement-making and ongoing management of the collaboration relationship
Benefits
- Flexible work arrangement
- Opportunity to work with a global company
- Collaborative and supportive work environment
Requirements Summary
At least 5 years of experience with IT processes, deep knowledge of IT Service Management, and experience with ITSM products
