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CSC – Tieteen tietotekniikan keskus Oy
IT Service Management System Manager
Join CSC – Tieteen tietotekniikan keskus Oy in Espoo as an IT Service Management System Manager. Lead the team, enhance ITSM processes using ServiceNow, and enjoy flexible hours and remote work options.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 17, 2025
We are looking for a proactive and active team leader to develop our IT service management system and lead the service management team.
Requirements
- Strong collaboration and communication skills, both verbally and in writing (Finnish and English)
- Leadership and organizational skills and experience as a team leader
- Process expertise
- IT Service Management expertise (e.g. ITIL or FitSM)
- Experience in developing IT service management processes and implementing changes in a large organization.
- Information security expertise and risk management, e.g. ISO/IEC 27001
- Mechanisms and methods of IT project management: Scrum, SAFe, and concepts of overall architecture
- Use of ServiceNow software in IT service management
Benefits
- Flexible working hours
- Remote work possibility
- Comprehensive occupational health services
- Comprehensive health insurance
- Remote work insurance
- Lunch buffet during working hours
- Support for leisure activities with sports and cultural education
Requirements Summary
Leadership experience, process expertise, and IT service management skills
About
CSC – Tieteen tietotekniikan keskus Oy
Tech, Software & IT Services, Public Administration
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