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CSC – Tieteen tietotekniikan keskus Oy
IT Service Management System Manager
Join CSC in Espoo as an IT Service Management System Manager. Lead a team to enhance ServiceNow processes. Requires ITIL, leadership skills, and offers flexible hours.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 17, 2025
We are looking for a proactive and active team leader to develop our IT service management system and lead the service management team. You will be responsible for designing, implementing, and operating service management processes together with your team.
Requirements
- Strong teamwork and communication skills, both orally and in writing (Finnish, English)
- Leadership and organizational skills and experience as a team leader
- Process competence
- IT Service Management competence (e.g. ITIL or FitSM)
- Experience of developing IT service management processes and implementing changes in a large organization.
- IT security expertise and risk management, e.g. ISO/IEC 27001
- IT project management mechanisms and methods: Scrum, SAFe, and whole architecture concepts
- ServiceNow software usage in IT service management
Benefits
- Flexible working hours and the possibility of remote work
- Comprehensive occupational health services
- Comprehensive health insurance
- Remote work insurance
- Lunch available during working hours
- Support for leisure activities with sports and cultural education
Requirements Summary
We are looking for a proactive and active team leader with strong teamwork and communication skills, and experience in IT service management and leadership
About
CSC – Tieteen tietotekniikan keskus Oy
Tech, Software & IT Services, Public Administration
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