Paradox Interactive

IT Service Manager

Join Paradox Interactive in Stockholm as an IT Service Manager. Leverage ServiceNow skills to enhance IT operations, support, and process improvement.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 5, 2025

Do you have a knack for bringing order to chaos, a natural sense for coordination, and a curious mind that always wants to know how things can be done better? We're looking for an IT Service Manager to join our team at Paradox Interactive, where you'll play a pivotal role in our IT Operations team, bridging collaboration with IT Support and other departments.

Requirements

  • A solid background in IT support or IT service delivery
  • Familiarity with frameworks like ITIL (or similar)
  • Experience with ticketing systems (e.g. Freshservice, Jira, or ServiceNow)
  • Documentation skills and a methodical approach to process improvement
  • Project management or project coordination experience
  • Strong communication skills, both written and verbal
  • Curious, inquisitive and customer focused mindset
  • Strong sense of accountability and ownership

Requirements Summary

A solid background in IT support or IT service delivery, Familiarity with frameworks like ITIL, Experience with ticketing systems