IT Service Manager

We’re looking for a forward-thinking IT Service Manager to lead the delivery and performance of our operational IT services, ensuring services are reliable, scalable, and aligned with business needs.

Requirements

• Strong ITIL knowledge (Foundation level minimum)
• Experience in service management, vendor oversight, and incident response
• Analytical thinking and the ability to translate data into actionable insights
• Excellent communication and stakeholder engagement skills
• A collaborative, customer-focused mindset
• Familiarity with ITSM tools (ideally ServiceNow)
• Experience in regulated or audit-sensitive environments

Benefits

• Shared parking spots available for those who drive
• Mostly remote working—flexible with your team
• Daily meal allowance of €8.50, fully covered
• Extra days off to help you recharge
• Life assurance to support your loved ones
• Up to 20 days paid leave for sickness or caring responsibilities
• Annual performance bonus based on individual contribution
• Daily office refreshments
• Unlimited access to LinkedIn Learning
• Well-being support through apps and an Employee Assistance Programme
• Events and workshops throughout the year
• Opportunities to participate in volunteering and charity initiatives