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Paradox Interactive
IT Service Manager
Join Paradox Interactive in Stockholm as an IT Service Manager. Leverage ServiceNow skills to enhance IT operations, support, and process improvement.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
Do you have a knack for bringing order to chaos, a natural sense for coordination, and a curious mind that always wants to know how things can be done better? We're looking for an IT Service Manager to join our team at Paradox Interactive, where you'll play a pivotal role in our IT Operations team, bridging collaboration with IT Support and other departments.
Requirements
- A solid background in IT support or IT service delivery
- Familiarity with frameworks like ITIL (or similar)
- Experience with ticketing systems (e.g. Freshservice, Jira, or ServiceNow)
- Documentation skills and a methodical approach to process improvement
- Project management or project coordination experience
- Strong communication skills, both written and verbal
- Curious, inquisitive and customer focused mindset
- Strong sense of accountability and ownership
Requirements Summary
A solid background in IT support or IT service delivery, Familiarity with frameworks like ITIL, Experience with ticketing systems
