Service Transition Manager

We're looking for a Service Transition Manager to lead the coordination and governance of service design and transition activities—ensuring seamless delivery from concept to live operation. This role sits within our Technology Services function, where you'll collaborate across teams to deliver high-quality, customer-focused IT services that support the firm’s strategic goals.

Requirements

• Strong experience in Service Management (ITIL Foundation minimum)
• Proven ability to manage complex transitions and influence across teams
• Excellent communication, facilitation, and stakeholder engagement skills
• Analytical mindset with a passion for customer excellence
• Experience with ITSM tools (ideally ServiceNow) and modern service management practices
• Commercial awareness and a calm, decisive approach under pressure

Benefits

• Mostly remote working—flexible coordination with your team
• Shared parking spots for those who drive in
• Monthly 6% flex allowance—spend it on wellness, learning, or other perks
• Daily meal allowance of €8.50, fully covered
• Extra days off to recharge and reset
• Life assurance for peace of mind
• Up to 20 paid days off for sickness or caring responsibilities
• Annual performance bonus based on your impact
• Unlimited LinkedIn Learning access to grow your skills
• Daily office refreshments to keep you energised
• Well-being support through apps and an Employee Assistance Programme
• Events and workshops throughout the year
• Opportunities to give back through volunteering and charity initiatives