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OU Health
IT Service Manager
IT Service Manager II at OU Health, Oklahoma City. Lead ITIL-based service management, incident/change coordination, ServiceNow administration. ITIL cert required. Bachelor's, 3-5 yrs exp. PTO, 401k, benefits.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 29, 2025
The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services.
Requirements
- Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets
- Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems
- Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
- Producing management escalation and performance information on a regular basis
- Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
- Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements
Benefits
- PTO
- 401(k)
- Medical and dental plans
Requirements Summary
Bachelor's degree required. 3-5 years of experience working in IT Service Management. Current version of ITIL Certification required
