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Visa
IT Service Manager Analyst
Join Visa as an IT Service Manager Analyst in Bogota. Leverage ServiceNow skills to enhance employee tech services. ITIL certified, 2+ years experience required. Benefits include flexible work, health insurance, and career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 28, 2025
The IT Service Manager Analyst will drive excellence across all employee-facing technology services, simplify and optimize IT services, and promote a service culture focused on the employee experience.
Requirements
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- ITIL Foundation certification or equivalent knowledge/experience
- Proven experience designing ServiceNow queries – generating related reports & dashboards
- Strong knowledge of Microsoft Office – PowerPoint, Outlook, Excel, SharePoint, etc.
- Experience in data analysis tools, including Excel, Power BI, and PowerApps
- Experience with AI-driven tools for automation, such as Copilot and ChatGPT
- Understanding or awareness of Nexthink service offerings
- Understanding of Project Management methodologies
- 1-2 years working on IT project teams
- 1-2 years directly supporting the user community
- 1-2 years providing updates to senior leadership
Benefits
- Paid time off
- Retirement plan
- Health insurance
- Dental insurance
- Vision insurance
- Flexible work arrangements
- Professional development opportunities
- Opportunities for career growth and advancement
- Employee recognition and reward programs
- Access to employee networks and resource groups
Requirements Summary
Strong ideation and problem-solving skills, Results-oriented with a continuous improvement mindset, Coachable and positive attitude
